Return window
You may request a return or exchange within 7 days of receiving your order, provided the item meets the conditions below.
Conditions for return
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging with all accessories included
- Have the original receipt or proof of purchase
- Not be damaged due to misuse, negligence, or accidental damage
Non-returnable items
The following items cannot be returned:
- Items that have been used, installed, or damaged by the customer
- Products without original packaging or missing accessories
- Items purchased during a clearance or final sale
- Digital products or software (if applicable)
How to initiate a return
To start a return, please follow these steps:
- Contact us within 7 days of delivery via email or phone
- Provide your order number and reason for return
- Our team will review and respond within 1–2 business days
- If approved, ship the item back to our address (return shipping cost may apply)
Refund process
Approved refunds within 5–7 business days
Once we receive and inspect your returned item, we will notify you of the approval or rejection. If approved:
- Refunds will be processed to your original payment method
- Bank transfer refunds may take 3–5 additional business days
- Shipping charges are non-refundable unless the item was defective or incorrectly sent
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us with photos of the damaged product within 48 hours of delivery.
Defective or wrong items
Priority support for defective products
If you received a wrong or defective product, we sincerely apologize. Please reach out immediately and we will arrange a free return, replacement, or full refund — whichever you prefer.